Axis Wah Statement
WEDNESDAY, SEPTEMBER 3, 2014
Dear valued customers, friends, artists and internet community,
We greatly appreciate the feedback and support from our customers, artists, and fellow forum members.
As a young company, we are continually learning how to grow our business and improve our practices to best meet the needs of our customers. After carefully and thoughtfully reviewing all of this discourse about the Axis Wah, we have seen our marketing strategies may have lacked clarity, and were perceived by some as being overly aggressive, and may have left some customers feeling like they didn’t get what they expected from the Axis Wah.
We stand behind the sonic qualities of the Axis Wah and always fully warranty our products. More importantly, we want our customers to feel that they are fully informed and empowered to make the best decision when choosing the pedal that is best for them.
If you are an original owner of a Vertex Axis Wah purchased before August 1, 2014 and are dissatisfied with the sonic qualities of the product, we are happy to offer you the following:
Stock Axis Wah Owners
Keep your Axis Wah and get a $150 credit toward any current or future Vertex product(s) of your choosing.
NOS Axis Wah Owners
Keep your NOS Axis Wah and get a $200 credit toward any current or future Vertex product(s) of your choosing.
To redeem this credit, either email us at firstname.lastname@example.org, call (510) 863-0612, or Skype (vertexeffects) anytime with the information below and we will issue you a voucher immediately:
1) Your name, email address, and mailing address where you want the voucher to be issued.
2) Proof of purchase (paper receipt, Paypal receipt, eBay Auction receipt, etc.).
3) Serial Number of your Axis Wah
***Vouchers will be issued until December 1, 2014 and will then be discontinued***
Again, if you have any questions, please don’t hesitate to reach out to us. We are here to support our customers and bring them the best possible products and sound. We are committed to our customers and their experience with Vertex Effects.