Warranty

All Vertex products sold in our online store come with a 30-day money back guarantee.  Returned products must be in "New and Sellable" condition and include the original product box, manual, and all accessories.  Retuned products that are not in "New and Sellable" condition are subject to a 10% restocking fee to return the product to new condition.  Products sold as "CLEARANCE" or "BLEMISHED" at a discounted price are Final Sale and are not returnable.
An effects pedal from Vertex is built to last through years of rugged touring and sessions with little to no maintenance. Each pedal includes a lifetime warranty of support, technical assistance, and trouble shooting to the original purchaser.  All workmanship and assembly is guaranteed to be defect free with a lifetime warranty to the original purchaser.  All components used for each pedal are under limited warranty to the original purchaser for ninety (90) days following the date of purchase.  If any Vertex product fails within the warranty period, Vertex will repair or, at our discretion, replace the product at no cost to the original purchaser.
This warranty covers defects as a result of manufacturing discovered by using this product in accordance with the recommended use by Vertex. The warranty does not cover loss or theft, nor does the coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage, lightning, or natural disasters. Damage caused by any of the above circumstances will result in an out-of-warranty repair charge. 
In the case of malfunction, the purchaser’s sole recourse shall be repair or replacement, as described in the preceding paragraphs. Vertex will not be held liable to any party for damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will Vertex be liable for more than the amount of the purchase price, not to exceed the current retail price of the product. Vertex disclaims any other warranties, express or implied. By using the product, the user accepts all terms herein.
Contact Vertex Effects through our website at www.vertexeffects.com or email us at info@vertexeffects.com for Return Merchandise Authorization (RMA) and any additional information. Proof of original ownership will be required from the purchaser in the form of a purchase receipt.

 

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